- Find a Midwifery Group that provides birth care at TBC
- Invitation to TBC
- Invitation to TBC
- Visitor Code of Conduct
- Tours of TBC
- Tour Videos
- How to Book
- Google Virtual Tour
- Having a Baby at the TBC
- Having a Baby at the TBC
- What Facilities and Services Are Available at The Birth Centre?
- Safety
- What happens at a Typical Birth in a Birth Centre?
- What if Complications Arise?
- Client and Family Feedback
- Quality Policy
- Client Experience Survey
- Complaints and Compliments
- FAQs
Client and Family Feedback
Quality Policy
“Toronto Birth Centre is committed to supporting normal births by providing birthing, rental and training facilities that consistently meet client, community and user requirements and benchmark safety standards. Our strength resides in our responsibility to maintain a culturally safe and inclusive space and our accountability to respond to client, community and user feedback. We value feedback and are committed to use it to improve our processes and the effectiveness of the quality management system.”
Roberta Pike, MSW ,Executive Director
On behalf of the Toronto Birth Centre Board of Directors
This policy and its supporting objectives will be reviewed for continuing suitability at the annual management review meeting.
Client Experience Survey
The Toronto Birth Centre wants to hear from you.
Our Client Experience Survey is a confidential way to let us know how your TBC experience met your expectations, and how you think we could improve our facility and services.
To complete a Client Experience Survey now, click here.
Thank you!
Complaints and Compliments
In keeping with the Indigenous Framework, the TBC is committed to hearing from clients, families and communities about their experiences, with the aim of ensuring that the needs of current and future clients are being met. Four ways in which to provide a complaint or compliment include:
- Urgent client and/or public relations issues should be brought directly to the attention of the Director On-Call.
- Client Experience Survey (CES) is a confidential way to let us know how your TBC experience met your expectations, and how you think we could improve our facility and services. If you spent all, or part of, your labour and birth experience at the TBC, or participated as a family member or support person at the TBC, please share your thoughts. To complete a Client Experience Survey now, click here.
- Comment Cards: Comment cards are available in the common areas of both floors, along with dedicated locked boxes by which to return them anonymously. One route for voicing a complaint or compliment would be to give the details on this form, which will be received by the Clinical Director, in their role as Quality Advisor.
- Direct communication of complaints and compliments: Any person may contact the Executive Director at: ed@torontobirthcentre.ca (416) 366-8080 x 222 or Quality Advisor / Clinical Director at: cd@torontobirthcentre.ca (416) 366-8080 x 224 to make a complaint or share a compliment.
Submit a Compliment or Complaint
If you have specific feedback, or would like to reach Management to discuss your experience in our facility, please email cd@torontobirthcentre.ca or phone 416-366-8080 and ask for the Clinical Director or Executive Director.