Client and Family Feedback
Client and Family Feedback
Quality Policy
“Toronto Birth Centre is committed to supporting normal births by providing birthing, rental and training facilities that consistently meet client, community and user requirements and benchmark safety standards. Our strength resides in our responsibility to maintain a culturally safe and inclusive space and our accountability to respond to client, community and user feedback. We value feedback and are committed to use it to improve our processes and the effectiveness of the quality management system.”
Roberta Pike, MSW ,Executive Director
On behalf of the Toronto Birth Centre Board of Directors
This policy and its supporting objectives will be reviewed for continuing suitability at the annual management review meeting.
Client Experience Survey
The Toronto Birth Centre wants to hear from you.
Our Client Experience Survey is a confidential way to let us know how your TBC experience met your expectations, and how you think we could improve our facility and services.
To complete a Client Experience Survey now, click here.
Thank you!
Complaints and Compliments
In keeping with the Indigenous Framework, the TBC is committed to hearing from clients, families and communities about their experiences, with the aim of ensuring that the needs of current and future clients are being met. Ways to provide a complaint or compliment:
- Client Experience Survey (CES) is a confidential way to let us know how your TBC experience met your expectations, and how you think we could improve our facility and services. If you spent all, or part of, your labour and birth experience at the TBC, or participated as a family member or support person at the TBC, please share your thoughts. To complete a Client Experience Survey now, click here.
- Direct communication of complaints and compliments: Any person may contact the Executive Director at: [email protected] (416) 366-8080 x 222 or Quality Advisor / Clinical Director at: [email protected] (416) 366-8080 x 224 to make a complaint or share a compliment. The Quality Advisor may investigate a complaint to assess what follow-up action is warranted.
If you make a complaint and provide your name and contact information you should receive a response from the Quality Advisor within 10 business days to explain what steps were taken to prevent a similar future occurrence, with the aim of reaching resolution. If the Quality Advisory anticipates that your complaint requires more time, they will contact you within 5 business days to tell you your complaint is received and explain when you can expect a resolution.